Sunday, January 17, 2021

Mum Of Cerebral Palsy Toddler Left In Tears After Bus Passengers Refuse To Give Up Seats

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The mum of a cerebral palsy boy was left in tears after being forced to sit on the floor of a bus when passengers refused to moved from the disabled area.Alisha Frost, 24, had no choice but to cling on to two-year-old Jack’s buggy when even the bus driver declined to come to her aid.he boarded the Stagecoach bus X4 service from Cardiff to Merthyr on Wednesday at 2.55pm, after finishing a rare shopping trip in the Welsh capital, and wanted to travel home to Pontypridd, when they encountered the problems.The full-time mother and carer for her son, who has brain damage and cerebral palsy, said

“He told me he wouldn’t ask them for me and I needed to ask them myself.”She added:”I politely asked the people, who were in their 60s or 70s, if they would mind moving to one of the other free seats so I could park the buggy, but they said no.”They told me they didn’t have to move for me and told me to just fold the buggy up and sit my son on my knee.”I explained that I couldn’t do this as my son is disabled and he needs the correct support or he flings himself forwards. They still wouldn’t move and the driver didn’t get involved.”In the end I had to sit on the floor and as I didn’t have enough room to put the brake on the buggy I had to hold it myself so it wouldn’t move as the bus drove.”

As her journey came to an end and the mother and son left the bus, Alisha broke down in tears and told the driver she thought it was “disgraceful” he had refused to help her.She told Wales Online: “When I got home and told my mother, and my partner Steven, they were both so angry that people could have treated us so badly.”I’m furious about the whole situation and have been so upset since – it’s just wrong that we were treated in this way.”A spokesman for Stagecoach in South Wales said: “We are deeply concerned to learn of this incident.”All of our drivers receive formal customer care training, so it is extremely disappointing to be told of this lady’s and her child’s experience, which falls far below the standard that we expect and regularly achieve from the vast majority of drivers employed by us.

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