A teenager with cerebral palsy was told there was no space for her on a train which had its wheelchairspace filled with shopping bagsPaige Bartram said she felt humiliated when CrossCountry staff stopped her from boarding a train at Leeds station in front of around 50 commuters.And the 19-year-old was left angry when a friend sent her a picture showing the space reserved for her chair was stuffed with suitcases and carrier bags.The family of the teenager from Redcar, North Yorkshire, have now lodged a formal complaint with the rail firm after she had to board another train.
Miss Bartram said: ‘I felt embarrassed like everyone was looking at me. I just wanted to go home – I was freezing.‘I don’t like lots of people staring and talking and I don’t like new people or situations like this so I rely on others to speak up for me. It was horrible.’ Taken up: The 19-year-old was left angry when a friend sent her a picture showing the space reserved for her chair on the CrossCountry train was stuffed with suitcases and carrier bagsThe incident happened on Wednesday at Leeds station, when Paige was heading home from a family day out at the Christmas market.A staff member allegedly told the party there was ‘no room for a wheelchair’ despite them having pre-booked tickets.
Family: Miss Bartram is pictured with her sister Kelly (left), while the two are also pictured with their mother Sheena (right)Miss Bartram’s sister Kelly said: ‘Paige was absolutely fuming when she seen the bags.‘It is just crazy how they didn’t even bother going to check the train to see if there was space for her to sit – if they had, they would have noticed the bags.‘It’s absolutely ridiculous something like this can still happen.’A CrossCountry spokesman told MailOnline today: ‘We are very sorry to hear of this incident on one of our trains last week and would like to apologise to Paige for her experience.